YouTrack InCloud is the hosting platform designed and used by JetBrains to deliver YouTrack as a service. Each YouTrack InCloud instance is physically located on a server, hosted by Amazon. The number of instances per server depends on several parameters, such as database size and number of online users. We permanently monitor each server load and activity to maintain well-balanced performance. When server activity reaches a certain level, we close this server for any new registrations. JetBrains Operation team is responsible for provisioning, monitoring, and managing InCloud servers. YouTrack Support team provides technical support to InCloud subscribers.
For more information about data center location, data storage, certification, data management and access see the full article.