YouTrack InCloud is a hosting platform that is designed and used by JetBrains to deliver YouTrack as a service. Each YouTrack InCloud instance is physically located on a server, hosted by Amazon Web Services (AWS).

The number of instances per server depends on several parameters, such as database size and number of online users. We permanently monitor each server load and activity to maintain well-balanced performance. When server activity reaches a certain level, we close this server for any new registrations.

  • The JetBrains Operations team is responsible for provisioning, monitoring, and managing InCloud servers.
  • The YouTrack Support team provides technical support to InCloud subscribers.

For more information about data center location, data storage, certification, data management and access, see the full article.

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