How to deactivate user accounts so they are not counted against the license

By default, all user accounts (including root and guest) are created as active accounts and are counted against the license. When you reach the limit of active users allowed by the license you will not be able to create new user accounts manually or invite them to register themselves in the tracker.

You can 'deactivate' accounts that are no longer in use by either banning themmerging them with another account or removing them altogether.

If you ban an account, it will prevent a user from logging in but all the issues that were reported by the user or assigned to the user, and all comments created by the user will be preserved as-is. Then you can search for issues assigned to this user and reassign them to another person. The banned user account is removed from the list of available assignees.

If you merge an account, all the issues are automatically reassigned to the account that survives during the merge. Please note that if you're merging a less privileged user account with a more privileged user account, the resulting user account gets the more advanced permissions.

If you delete an account, all the issues are automatically reassigned to the special Deleted User account. 

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For the correct construction of reports, we have introduced an additional field with the "User" type, but we cannot fill it with blocked users. How to be? Can all the same leave the possibility of filling the field regardless of the status of the user?


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