What to do if you can't assign an issue to a user

If you encounter this problem, the user is probably not on the list of assignees for the project. This means that the user doesn't belong to any of the groups that have been added to the Assignee field and have not been added as an individual user. To solve this problem, the project or system administrator should follow these steps: 

  • Add you to a group that is included in the list of assignees for the project.
  • Add your user account as an individual assignee in the project.

Both of these actions are performed on the Fields tab of the Edit Project page. For more information, see Manage Assignees.

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