Adding a New User
Hello,
I have a problem with the "Add New User" function. When I try to invite someone with their e-mail address, they don't get an invitation e-mail.
However, I've tried the same process with my second mail address and with a completely new mail adress and it worked for me everytime.
Do you have any idea, why I can add my own mail addresses, but not others?
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I'm Sergey from the YouTrack team.
If a notification is sent to some emails, then it means notifications are configured and work. Otherwise, no notification would be sent to any emails. Usually, in such a case, the issue is on the receiving side. So let's cover the following first:
* does the issue occur for specific emails and/or domains?
* I can check the logs to see if there are any related errors. Do you use YouTrack Server or YouTrack Cloud? If the former — send the [logs](https://youtrack-support.jetbrains.com/hc/en-us/articles/206546369-When-we-ask-you-to-provide-additional-details-logs-database-HAR-etc-) and version. You can upload the logs' archive to https://uploads.youtrack.cloud (it's secure and the files can be downloaded by our team only). If the latter — your instance name or URL so that I'll examine the logs.
Note that this is a public forum, so keep in mind when sharing the details. If you prefer, you can reach out to us privately via https://youtrack-support.jetbrains.com/hc/en-us/requests/new or youtrack-support@jetbrains.com.
Thanks for the reply.
Firstly, the problem does not seem to be the email or domain. A colleague's and my own address have the same domain. However, the invitation mail works for mine, but not for his address.
Secondly, I am using the YouTrack Cloud : studienprojekt-tandler.youtrack.cloud
>A colleague's and my own address have the same domain
Does it occur for one specific colleague only? Can you try sending an invitation to other users/other emails? You can lately delete these users. Now it's important to identify the scope.