Negative values in Cumulative Flow Diagram Report?

Completed

Hello.  Please excuse me if I am not understanding the CFD correctly.  I thought one could not have negative numbers in the diagram, am I mistaken?  In generating a CFD I get results like this:

and

If I expand the In Progress state, it looks like this:

Is that correct?  How would we interpret a negative number of In Progress issues?

26 comments
Comment actions Permalink
Official comment

Hello Luis, are you using an InCloud or a standalone YouTrack instance? If it's InCloud, please tell us the name of the instance. If it's standalone, please write us the build number that you're using to youtrack-feedback@jetbrains.com

Thank you!

Comment actions Permalink

Hello Liubov,

It is an InCloud instance at https://mcneel.myjetbrains.com

Thanks.

0
Comment actions Permalink

Could you please provide the screenshot of the report's settings or the name of the report, so we can take a look at it?

 

 

0
Comment actions Permalink

One of the reports is called Rhino 6.0.  I just made another called Rhino Test 6.0.  I believe they both have the same query / project / time settings.

0
Comment actions Permalink

Can you please share your report with everyone, I can't see it?

0
Comment actions Permalink

Ok.  Switched to 'All Users'

0
Comment actions Permalink

Hello.  Any resolution to this issue?

0
Comment actions Permalink

Sorry for the delay. We can see a lot of issues with broken history. Could you please let me know, what integration from user bozo are you using? How it's using REST, which methods?

 

 

0
Comment actions Permalink

Hello.  The person in charge of these matters is on vacation.  I'll pass this on to them and let you know.

Thanks.

0
Comment actions Permalink
Here's a quick explanation of how bozo interacts with YouTrack...
 
When we set this up, around a year and a half ago, we didn't have much luck sending the `command` and `comment` as data via POST. Querystrings work fine, assuming the data is URL-safe.
 
 
0
Comment actions Permalink

Luis, I'm sorry for the delay.

1) We recommend you to tweak your integration so that it doesn't perform multiple requests simultaneously but always waits for all requests to be responded.

2) We can fix your database, but it requires a short downtime of your InCloud instance. Please let us know when it would be convenient for you. The downtime shouldn't take more than half an hour.

Thank you.

0
Comment actions Permalink

Liubov,

Bozo has been disciplined and should be more patient.  As an example, https://mcneel.myjetbrains.com/youtrack/issue/RH-38849 was managed by the updated Bozo.  Does this way of calling the API look better to you?

Regarding the second comment, I'll have to check with our team on when this could happen. 

Thanks,

Luis

0
Comment actions Permalink

Liubov, Lüba,

I spoke with our team. 

1. What does the database fix entail?  What exactly will it do?  Is it automated?

2. Can it be scheduled for 18h PDT / GMT -7?  That will probably be the least invasive for our team.

All the best,

Luis

0
Comment actions Permalink

Luis, our team usually works in the GMT +3 timezone, so 18:00 will be 3AM here, and it's not possible unfortunately.

How about 10:00-13:00 in our timezone? It should be 1-3AM in yours.

0
Comment actions Permalink

Liubov,

The time you propose is fine.

Please let me know when you have completed the fix.

 

0
Comment actions Permalink

Hello Luis, I was going to restart your instance but I see that currently there are 14 users online. The restart will cause a downtime of your instance, so it's going to break their work flows. Is this time really convenient?

0
Comment actions Permalink

Yes.  That is fine.

0
Comment actions Permalink

I've just restarted your instance, could you please check your cumulative flow and let me know if that helped?

Thank you.

0
Comment actions Permalink

Hello Liubov,

Checking the 'Rhino Test 6.0' Report, I still get negative values for In Progress and Submitted:



Also, the report says there are 11 open issues, when if fact, the same query brings up 17 open issues:



0
Comment actions Permalink

Luis, we'll investigate this further. Please tell, have you recalculated the report?

Thanks.

0
Comment actions Permalink

Yes, the report has been recalculated.

0
Comment actions Permalink

Hi Luis, I'm sorry for the delay. I need to restart your instance again to try to fix the issue anew. Could you please tell, when it would be convenient for you to restart? Your instance will be unavailable for 10-15 minutes.

0
Comment actions Permalink

Dear Liubov,

Please go ahead with the restart.

0
Comment actions Permalink

I've restarted your instance, could you please check your cumulative flow now? Thanks.

0
Comment actions Permalink

Hello Liubov, It seems this has fixed the negative values issue.  We'll keep monitoring this in case something strange happens.

Thanks.

0
Comment actions Permalink

Thanks for letting us know! Please feel free to write us to youtrack-incloud-support@jetbrains.com in case you have any further questions.

0

Please sign in to leave a comment.