YouTrack APP on android "Network request failed"

Hello,

In our team we're using youtrack, everything works great, except: YouTrack app for Android. In the iOS environment, I enter the address of my server, I log in and it is. If I enter the same address on an Android app, it will show "Network request failed". What do we do wrong? :) From web browser is everything fine.

 

--Alfons

p.s: if you need any other special info about our settings, just ask me - i am not sure, what all you need to know...

15 comments
Comment actions Permalink

Hello! Are you using an InCloud or a standalone YouTrack? If it's an InCloud instance, how do you write the address? Please attach a screenshot with the error.

Thanks!

0
Comment actions Permalink

Hi,

i am using standalone YouTrack (we). Here is the screenshot with the error, but i am afraid - i said all about him :)))

https://drive.google.com/file/d/0B9Ye13MgqxlUOEc2Wklva2hYd2s/view (can i put the pic right here?)

From the screenshot you can see the adress youtrack.nuvia.cz ... i tried https://, www, and all other combination... nothing :-( 

Thanks for reaction ^_^

0
Comment actions Permalink

Hello! As far as we can tell, there is a problem with the certificate of your instance. Please check these links:

https://www.sitepoint.com/community/t/geotrust-ssl-certificate-for-android-devices/25965

https://support.servertastic.com/knowledgebase/article/rapidssl-and-geotrust-certificate-not-trusted-on-mobile-device

Let us know if we can help you any further. Thanks!

0
Comment actions Permalink

I'm having this same problem.  It's not a certificate issue -- the URL loads fine in a browser on the same device (Samsung Galaxy S7 Edge) and shows the page as secure with a valid certificate chain.  Qualys' SSL Labs shows A+ results on the URL and SSL config.  Same URL works fine from Windows/Mac browsers as well as the IOS YouTrack app.

I'm actually having this problem on two different YouTrack installations at different client sites.  Android app doesn't connect ("network request failed"), but works fine from IOS app and from browsers.

1
Comment actions Permalink

Hello Chris, I'm sorry for the delay. A build with the fix is already released (build 454), please update your app and try again.

Let me know the results. Thanks!

0
Comment actions Permalink

Hi Liubov, I can see in the support ticket I opened (https://youtrack.jetbrains.com/issue/YTM-437) that the fix is done, but Google Play only shows the 2017.3 version, which is still broken.

-Chris

0
Comment actions Permalink

Hi Liubov, I saw the updated version on Google Play today, but unfortunately, it didn't solve the problem.  Same error still persists.

-Chris

0
Comment actions Permalink

Chris, thanks for all your input! We're investigating the issue further.

0
Comment actions Permalink

Hi folks,

it is October now and the problem still persists :-(

 

Our YouTrack server is located behind a Sophos UTM 9.x web application firewall. From a technical point of view Sophos UTM consists of Apache Httpd 2.x as reverse proxy + mod_security.

NO, mod_security does not block any requests.
YES, this solutions works fine with all common browsers.

 

Pleeeease fix the app, at the moment it is useless.

 

- Stefan

0
Comment actions Permalink

Stefan, could you please try to capture network traffic using, for example, this “Packet Capture” app? https://play.google.com/store/apps/details?id=app.greyshirts.sslcapture

Please send us the results to youtrack-feedback@jetbrains.com

Thank you!

0
Comment actions Permalink

Stefan, as a stop-gap workaround, if you follow the link in my earlier comment in this thread to the open YouTrack support ticket on this bug, there is a link in the comments where Jetbrains provided a download for the previous version of the Android app, which still works.

-Chris

0
Comment actions Permalink

Any news on this?

I'm using youtrack standalone with a valid wildcard cert from let's encrypt.

Just downloaded the app (2018.4) from the play store and got this issue.

Anything I can do?

0
Comment actions Permalink

Today the issue persists.
Any update about this? I just installed the you track app on my android this morning.

0
Comment actions Permalink

Hello all,

Please create a support request (https://youtrack-support.jetbrains.com/hc/en-us/requests/new?ticket_form_id=66282) and specify some more details: which app version do you have, which error do you see, what data do you fill in. 

Thank you. 

0

Please sign in to leave a comment.