How to "Send confirmation emails on issue creation"? (YouTrack InCloud)

I'm trying to configure YT as a helpdesk, and have followed the instructions at https://www.jetbrains.com/help/youtrack/standalone/Use-YouTrack-as-a-Help-Desk.html#set-up-project which seems to work.

However, I would like to send a confirmation email to the customer when the issue is created (including instructions so my users can find their issues on the web).

I found the instructions about "Send confirmation emails on issue creation" in the link above, but it does not seem to correspond to anything I see in my version of YT. In particular I do not find anything corresponding to "(right before the Last message related emails=null line)".

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Official comment

Hello,

 

Unfortunately, that's not possible in YouTrack. Feel free to describe the feature request more detailed in our tracking system http://youtrack.jetbrains.com/issues/JT#newissue=yes .

 

You will be able to receive the answer directly from our developers while other users will be able to write their opinion of your proposal.

 

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