How to "Send confirmation emails on issue creation"? (YouTrack InCloud)

I'm trying to configure YT as a helpdesk, and have followed the instructions at which seems to work.

However, I would like to send a confirmation email to the customer when the issue is created (including instructions so my users can find their issues on the web).

I found the instructions about "Send confirmation emails on issue creation" in the link above, but it does not seem to correspond to anything I see in my version of YT. In particular I do not find anything corresponding to "(right before the Last message related emails=null line)".

1 comment
Official comment



Unfortunately, that's not possible in YouTrack. Feel free to describe the feature request more detailed in our tracking system .


You will be able to receive the answer directly from our developers while other users will be able to write their opinion of your proposal.


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