Make unresolved features more prominent

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Steven Heijtel
Created
Hello,

We are using Youtrack since two months, and we are really satisfied! But we have also an issue we cannot imaging other people don't have.

For our (software development)products, most of the times the Unresolved issues are most important. But now we have to type manually "#unresolved" or create for every project a Saved Search to the unresolved projects. Isn't there a better solutions for that? For example a simple button which removes all resolved issues from the current list? Or even better; by default only show open issues and make a button to show the resolved issues. Like you do with Google Reader?

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Dmitry Krasilschikov
Created
Youtrack 4 supports project/tag/saved search to be set as context to work within them.

You can create saved search "#Unresolved"  or "#Open project: A project: B" and set it as context. Does is cover you needs?
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Steven Heijtel
Created
I forgot this post, sorry. But it doesn't cover my needs to be honest.

Two examples:
1. A developer
In a normal situation, I'm working on 1 project at a time, but I've access to around 20 projects. 99% of the situations I would like to go to a project, and then see all open issues. Now I've to:
  • Create a specific search (or context) for each project which says: "give me all open issues of project X"
  • Go to the context of project X, and then select a "Saved Search" called "all open projects"
  • Use the filters which are really difficult to access


    2: a reporter
    In a typical situation a reporter is from another company (a customer) and has access to 1 project. Now I've to create for each user a context or search which filters on all open projects. That means a customer always have to do an extra click, or store it in their favourits.


I know, it sounds marginal. But it annoys me, and my customers on a near daily basis. The solution is really simple: create a "show only unfixed issues"-checkbox which state is remembered and not part of the URL. (at least for a user)


Kind regards,
Steven
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Dmitry Krasilschikov
Created
Create a specific search (or context) for each project which says: "give me all open issues of project X"

Any time you can type "#Unresolved" or "#Open" to filter issues within context (project in this case)

If you prefer mouse please use sidebar filters. Please clarify why "filters which are really difficult to access"?

In a typical situation a reporter is from another company (a customer) and has access to 1 project. Now I've to create for each user a context or search which filters on all open projects.


What do you mean 'open projects'? 1 project customer has access to will be available in context dropdown. The customer will be able to filter open issues by typing "#Open" or by click in sidebar filters as well.
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Steven Heijtel
Created
That is exactly my point; I don't want (them) to type everytime "#unresolved" or "#open". I even don't want (them) to click on these terms. Or at least I don't want my customers to do so. And I understand that this sounds very picky, but we are not all programmers. Now they enter Youtrack and they see hundreds of bugs (mostly fixed) which is kind of overwhelming. Just show them the open bugs at first makes more sense in my opinion.


Sorry; I made a spell-error. When I said "open projects" I ment "open tickets".
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Dmitry Krasilschikov
Created
Sorry for long delay.

I created the feature request https://youtrack.jetbrains.com/issue/JT-16890, please feel to vote/comment it.
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Alexander Volfman
Created
Hi Steven,
In case there was, say, sort of a toggle button to show/hide resolved issues and the button's location would be somewhere near the search field, would this be suitable?
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Steven Heijtel
Created
If this state is saved after logging out this would be awesome!!!
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Steven Heijtel
Created
Sorry; I ment not logging out, I ment after comming back.
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Permanently deleted user
Created
Just to add my 2 cents about the filters in this case.
You can't use the filters to show only unresolved issues except by expanding the State filter and selecting all of the unresolved states.
This is cumbersome.
And I agree that my users aren't all savy enough to enter #unresolved in the search bar.
So perhaps adding another filter called Resolved with only 2 options (Resolved, Unresolved) would do the trick.
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