Plain Text Search Broken

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Steve Baer
Created
The search feature in our in-cloud instance of youtrack appears to be broken. Searching for any word never returns any results.

Our youtrack instance is at
http://mcneel.myjetbrains.com/

Please help.

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Andrey Tigay
Created
Hello Steve,

Please, try to reset Text Index under Administration-> Text Index. Click on Apply (you may also, disable unnecessary languages).

Let us know if it doesn't help.
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Steve Baer
Created
I tried your suggestion, waited for an hour and there are still no results from searching for words like "crash"
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Andrey Tigay
Created
Steve,

We've reset your Text Index from our side, please try again and let us know, if it doesn't help.

Thank you.
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Steve Baer
Created
That fixed it, thank you. Is there anything I could have done myself to fix this?
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Andrey Tigay
Created
Steve,

Great, you're welcome.

In general, problem with text index can be solved by 'Applying' from your side. In your case, unfortunately, you've met an exception that could be fixed only from our side.

Thank you.
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Permanently deleted user
Created
Hi Andrey,
We have the same problem for our werkspot.myjetbrains.com/youtrack/ installation.
Resetting the "Text Index" doesn't seem to work.
Can you fix this from your side?
Thanks in advance, Willemijn (Werkspot.nl).
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Andrey Tigay
Created
Hello Willemijn,

Done. Please check it out.

Thank you.
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Permanently deleted user
Created
Thanks.

Any idea about the root cause?

Thanks, Willemijn.
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