I am locked out of youtrack

I had a cloud subscription and let it lapse, I re-upped and I went int to clean it out, I banned a user and merged it with another user , when went to log back in it said I was banned and I did not banned myself, how do I get back in if I am the original user?


Any thanks is appreciated

Liubov Melnikova
Comment actions Permalink
Official comment

Sorry for the delay, please let me know, if issue is still actual and the name of your YouTrack InCloud instance.

Comment actions Permalink

Someone else from Jetbrains reset the root account for me, so it is solved


Comment actions Permalink


Comment actions Permalink

Hi, thank you for contacting YouTrack community forums. I'm afraid we provide support only in English. Would you mind translating your request to avoid misunderstandings? We'll be happy to help with YouTrack-related questions.


Please sign in to leave a comment.