In our company YouTrack is one of many tools in use. Often custom fields are used to tie those different systems together.
- Support case arrives in OTRS
- Support person might create YouTrack issue with reference to OTRS Ticket No
Now, it would be great if we could open up this OTRS Ticket page by clicking on a link in YouTrack (e.g. small icon next to custom field). (Same is possible for the other route from OTRS to YouTrack already by using an OTRS plugin)
OTRS is just a popular example. We do have some homemade endpoints as well. So, replace OTRS with any other system you like and I think this could be a great feature of emphasizing YouTracks role.
How the OTRS Plugin does it:
The OTRS Plugin allows to configure a URL including placeholders which will be replaced by custom fields of the ticket.
In my mind this could be achieved by adding a new custom field type "link" similar to "string" which also allows adding a base pattern URL.