How do you guys use the different states of:
Submitted (Item has been added to the system, but nobody has looked at it officially?)
New (Item has been looked at officially, but more information is needed?)
Open (Item has been looked at officially and assigned to somebody, but no further action has been taken on the issue)
In Progres (Item is now being worked on by an assigned person?)
ie..., what do they mean to you?