Lost admin password

Not sure how this has happened but I am unable to log onto my YouTrack instance. I'm the only admin on the system so I need to be able to reset the password if I can.

I've tried to reset the 'root' password by passing -Djetbrains.charisma.restoreRootPassword=true parameter to the windows service but I get this:

 Can't unban user due to license restrictions.

So the next step was to buy a license however it appears that I can only add the license if I log in as admin.

Is there a way out of this loop?

Thanks,

Kevin

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6 comments

Hi, Kevin!

What Youtrack version do you use? Could you please attach log file?

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We're using Version 3.04 (I'm upgraded from an earlier 3.0.x version yesterday).

I've attached the error.log file with entries for the last two days (is this what you needed?)

Thanks,

Kevin



Attachment(s):
error.log.zip
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Thank you, Kevin, we'll investigate and fix the problem ASAP.

I'll let you know about further steps.

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Hi Kevin,

Please get the YouTrack build with fixed root restore feature at the following links:

http://download.jetbrains.com/charisma/youtrack-3.0.4a.exe

http://download.jetbrains.com/charisma/youtrack-3.0.4a.jar

http://download.jetbrains.com/charisma/youtrack-3.0.4a.war

Sorry for inconvenience and thanks for pointing the bug out.

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