I setup a new YouTrack InCloud instance last week and had my team spend several days inputting data. I only had 4 users so I was under the impression that it would be free. However, I am now completely locked out with the message "The license has expired." I see that my "Current Subscription Plan" is set to "50 Users + 0 Reporters" but I cannot change it. I also see that 2000 Users and 20k Reporters should be free until 2/29/2012 so I am even more confused as to why I am locked out.
There is an option to export the database so I have doing that and setting up a new free instance, but I cannot find how to import my database.
Two emails to JetBrains have as yet gone unanswered.
If anyone has some advice on how I might proceed without losing the data we have entered so far, please help.