Is there a way to sync issues from a project across 2 YouTrack instances?

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Jurgen
Created
Use Case: We are a service provider working for several customers and each of them got their own YouTrack from us. For better management across all those customers it would be nice if we could sync issues from each of those individual YouTrack installations with our own one.

Is anything like that possible?

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Andrey Tigay
Created
Hello Jurgen,

Unfortunately, it's not possible. I'd recommend you to use an InCloud version for these purposes.

Thank you.
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Jurgen
Created
That would only solve the problem if all my clients were to share one single account - which is very unlikely to happen.
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Andrey Tigay
Created
Jurgen,

You can register an InClod instance on your own JetBrains Account to manage the instance by yourself, there is no need to share this account between your customers. Then you'll create YouTrack user accounts so each customer will have permissions for there target projects only. I think that's best variant that suits your needs.
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Jurgen
Created
Yes, I know, that's what I had in mind. But that is in my terms a single YouTrack instance and not acceptable to my clients. They want to have their own licence and they allow me to use theirs, if you wish. Should they ever want to go to a different service provider they would not want to lose their ticket history. That's mainly why.
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Andrey Tigay
Created
Jurgen,

In general, your customers can export issues from their projects to a CSV format to save their issues. You can accomplish this with our REST API or simply with our Reports option.
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Michael Kaschjolkin
Created

By adding an observer like 2nd-youtrack-instance@mydomain.com you could at least sync one-way by using the mailbox integration support from youtrack.

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