The workflow editor won't connect to my inCloud server
I'm trying to connect the workflow editor to my inCloud server, but it keeps saying "Connection error: Can't login user. Forbidden"
Here all my tests, with and without REST API enabled, using my root credentials:
Didn't try the https way on my custom domain, since I can't configure it (there is an open ticket about that).
Please help.
Here all my tests, with and without REST API enabled, using my root credentials:
- Login to http://{myusername}.myjetbrains.com/youtrack
- Login to https://{myusername}.myjetbrains.com/youtrack
- Login to http://{my-custom-domain}/youtrack
Didn't try the https way on my custom domain, since I can't configure it (there is an open ticket about that).
Please help.
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Please, refer to related instructions. Navigate to Connection settings in your Workflow editor and fill in the target fields.
URL should be in format http://instancename.myjetbrains.com/youtrack
Also, speaking of custom domain issue, I've replied in email thread.
Thank you.
Eventually I've found out that I must use my JetBrains account and not the one configured in YouTrack.
I think that this must be better specified in both the instructions you linked and in the application as well.
Hi, I'm having de same issue and I'm Admin in Youtrack inCloud server.
Hello Luis, could you please tell me the name of your instance? We will check the logs. Thank you!
Hi, sure. It's: https://pladema-media-lab.myjetbrains.com/youtrack/
Hello Luis, I'm sorry for the delay. Could you please try to log in to WF Editor with the following credentials:
login: root
password: your password
Let me know if it helps. Thank you.
Hi,
I'm still having the issue. PFA screenshoot with the https protocol, I also tryed with HTTP with the same resultant error message.
Hello Luis, I'm sorry for the delay.
Please check the following:
1) The root account is not banned
2) Root account has Low-level Administration permission
3) Root account has Update Project permission
4) The credentials that you're entering are correct.
Thank you!
Hi Liubov,
I'm using my personal account. Im the System Admin, I don't know what do you mean with "root account".
Hi Luis, if you take a look at the list of your users (Administration > Users), there should be a root user in the list.
Is it possible to try to connect to the WFE using that account?
Hi Liubov,
I verified the list of your users under (Administration > Users), and I don't have the user root.
Thanks,
Luis, could you please submit a support request and attach a screenshot from your Hub Profile page (click your Profile in the upper right corner > click Hub profile)?
Thanks.
Hi Liubov, I don have the option "Hub profile" I just have "Profile".
I'll submit the support request anyway.
Thanks,