The workflow editor won't connect to my inCloud server

I'm trying to connect the workflow editor to my inCloud server, but it keeps saying "Connection error: Can't login user. Forbidden"

Here all my tests, with and without REST API enabled, using my root credentials:


Didn't try the https way on my custom domain, since I can't configure it (there is an open ticket about that).

Please help.
0
14 comments
Hello Andrea,

Please, refer to related instructions. Navigate to Connection settings in your Workflow editor and fill in the target fields.
URL should be in format http://instancename.myjetbrains.com/youtrack

Also, speaking of custom domain issue, I've replied in email thread.
Thank you.
0
Avatar
Permanently deleted user
Thank you Andrey.

Eventually I've found out that I must use my JetBrains account and not the one configured in YouTrack.

I think that this must be better specified in both the instructions you linked and in the application as well.
0
Avatar
Permanently deleted user
Thanks Andrea. I don't think I would have guessed to use a non-youtrack account to connect to youtrack.
0
Avatar
Permanently deleted user

Hi, I'm having de same issue and I'm Admin in Youtrack inCloud server.

0

Hello Luis, could you please tell me the name of your instance? We will check the logs. Thank you!

0

Hello Luis, I'm sorry for the delay. Could you please try to log in to WF Editor with the following credentials:

login: root

password: your password

Let me know if it helps. Thank you.

0
Avatar
Permanently deleted user

Hi, 

I'm still having the issue. PFA screenshoot with the https protocol, I also tryed with HTTP with the same resultant error message.

 

0

Hello Luis, I'm sorry for the delay.

Please check the following:

1) The root account is not banned

2) Root account has Low-level Administration permission

3) Root account has Update Project permission

4) The credentials that you're entering are correct.

Thank you!

0
Avatar
Permanently deleted user

Hi Liubov,

I'm using my personal account. Im the System Admin, I don't know what do you mean with "root account".



0

Hi Luis, if you take a look at the list of your users (Administration > Users), there should be a root user in the list.
Is it possible to try to connect to the WFE using that account?

0
Avatar
Permanently deleted user

Hi Liubov,

I verified the list of your users under (Administration > Users), and I don't have the user root.

 

Thanks,

0

Luis, could you please submit a support request and attach a screenshot from your Hub Profile page (click your Profile in the upper right corner > click Hub profile)?

Thanks.

0
Avatar
Permanently deleted user

Hi Liubov, I don have the option "Hub profile" I just have "Profile".

I'll submit the support request anyway.

Thanks,

0

Please sign in to leave a comment.