New "Help Desk Support" in version 5.1: How does it work with unregistered users?

Hello,

in the news to version 5.1, the new function "helpdesk support" is mentioned:

screenshot__what_is_new_YouTrack_5.1.PNG


Where is this described and what do I have to configure to use this?

We use YouTrack InCloud 5.1


Regards
Thorsten

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