Should I create new projects for client access?

We have to manage projects to implement software for lots of different clients. Currently, we manage this on Youtrack through a single project with swimlanes for each client on an agile board.

The limitation is I don't seem to be able to give access to clients to view just their board or issues in Youtrack. 

I would like to give access to clients so they can view and collaborate on outstanding issues to make the process more efficient.

To do this should I be setting up a new project for each client? Would this allow me to control who has access to view and edit issues by project so each client would have access to just their projects?

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Hi!

I'm Sergey from the Youtrack team.

I'm sorry for the delayed reply. Generally, if you'd like to get in touch with our support team directly for a quick answer to your question, please fill in a direct request at https://youtrack-support.jetbrains.com/hc/en-us/requests/ We'll be happy to help.

As for your case, I see two most optimal solutions here:

  • keep one project but create different boards for your clients. In the board settings, you can limit the board's visibility to the specific users or groups. As for the issues, you can set the issue's visibility to a specific user or group. 
  • as you mentioned, create different projects for each client. This way you can limit each user or group's access to specific projects only. You can use either one or multiple boards depending on your needs. In case of a single board, the users will only see the cards they have access to.  

 If you have any questions, please feel free to ask

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