We have a project that is no longer visible in the project list for any users including the main admin accounts.

We have a project that is no longer visible in the project list for any users including the main admin accounts.  If you go directly to the settings page for the project or the project page everything works as normal, but in the main issues view, you can't search for that project.  This used to work but no longer does.

3 comments
Comment actions Permalink
Official comment

Hello, thank you for your message. Could you please share a couple of screenshots of the pages where you see and where you can't see the project?

How exactly do you search for the project on the main issues view?

If you open the list of projects, are you able to find that project on the list? If you type the name of that project in the search filter on the Projects page and press Enter, can you find that project?

Comment actions Permalink

We figured out the solution, the owner of the project had marked it as a "Custom project template" which made it no longer visible in the Project list, and made it so the issues didn't show up on his Agile Board.

 

 

0
Comment actions Permalink

Thank you for the update, we're glad the issue is resolved now.

Should you have any questions, don't hesitate to ask, we'll be happy to help.

0

Please sign in to leave a comment.