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Hi there,
Testing YouTrack as an alternative solution to Jira Service Desk.
On the jetbrains site it mentions that Youtrack can be used as a service desk: https://www.jetbrains.com/help/youtrack/standalone/Use-YouTrack-as-a-Help-Desk.html and by other departments. From my testing it seems that the UI is the same for all users.
If it's to be considered as a Service Desk I would have expected a simpler UI for those non-technical who don't know what Agile is or don't have experience using Project Management Tools.
When we started using JSD quite a few years we had the same issue and we got over it by using an add-on that had a simpler UI for users. Is there anything like this for YouTrack?
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Hi!
I'm Sergey from the Youtrack team.
As of now, we are indeed actively working on a new option for the Youtrack interface, which is going to present Youtrack in a simplified manner. We hope to have it released this year, so please stay tuned!
I suggest following our blog at https://blog.jetbrains.com/youtrack/ as we are definitely going to make a blog post update once it's released.
If any questions appear, feel free to ask.
Hi Sergey, that sounds very very interesting! I'll be sure to follow the blog. If you need any beta testers I'm up for that.