Mail replies to comments: how to ignore footer (history of answers and replies)?

Hi everyone, 

With YouTrack, you can reply on mails, which are then stated as comments below the issue. 
I've got the following problem:  
Everytime someone replies, the corresponding comment that is displayed on YouTrack shows the history of replies/comments as a footer within that certain comment. 
I got the following question:
How do I prevent this from happening ? 
Can I set a parse variable from which it then ignores any following text-sections ? 

I'm new to this forum and new to using YouTrack etc. , so if this is somehow placed in a wrong section, please bear with me ;) 
Also I hope I stated the issue thoroughly enough, if not please contact me I'll try to answer it as soon as possible. 
Kind regards 

Robert 

 

 

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Official comment

Hi! 

I'm Sergey from the YouTrack team. 

As of now, I'm afraid, there's no built-in solution to remove this footer. For that, we have a related feature request in our public tracker: https://youtrack.jetbrains.com/issue/JT-32316 Please feel free to vote for it, as it increases its priority and subscribes you to the email notifications. To do so, sign in to Jetbrains Youtrack and hit 👍

As a workaround, for such tasks, we have an automation tool called Workflows. It allows you to customize various Youtrack processes. Basically, you write Javascript code using the predefined entities (objects) to manipulate how different issue-related things work in your Youtrack. In your case, you can create a rule that would strip such footers from created comments.


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I have dropped the code of our workflow and corresponding tests in JT-32316 in the hope that it'll be of use to someone. Unfortunately, I'm unable to provide support for it, so caveat emptor.

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That's great. Thank you! 

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