I am trying to get the following use cases to work, and here are the custom fields that I have created.
1. Salesforce Contacts - Integer, default value 0
2. Forum Contacts - Integer, default value 0
3. Grand Total - Integer, default value 0
Use Case 1:
Upon creation of an issue, the value of either Salesforce Contacts or Forum Contacts will be set to 1 manually by the author.
How do I get a workflow to automatically update the Grand Total to update to show the sum of the Salesforce Contacts and Forum Contacts given that the default value of both fields are 0. i.e. The author will set the Saleforce Contacts to 1 on creation, and the Forum Contacts is by default set to 0 or vice versa.
Use Case 2:
Upon updating an issue, the updater is expected to add 1 to either the Saleforce Contacts or Forum Contacts field.
How do I get a workflow to automatically update the Grand Total to automatically update, and show the new sum of Salesforce Contacts and Forum Contacts?