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To store all user-communication in our CRM we would need all E-Mails in this tool. While I can easily deactivate deleting mails after having them read by youtrack I can't enable storage of sent mai...
I've tried to create a User with a specific Role and a Readonly Group. Then I've changed the permissions for all Users in a project to a different role. When I try to switch to my group now I get t...
We're experiencing the problem that customers are sending us VERY long emails - which are only partly describing the problem correctly. So we have to scroll down a long text every time we want to r...
In a mailbox integration there are times when I want to add a comment just for the other support agents (but not for the customer). Is there some way implementing this?
We've migrated a Jira Service Desk project to Youtrack and Setup the Old Jira Project as a Help Desk as described here: https://www.jetbrains.com/help/youtrack/standalone/Use-YouTrack-as-a-Help-Des...