YouTrack Support | JetBrains

Anastasia Bartasheva

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Last activity January 14, 2025 15:38
Member since November 27, 2017 14:11
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Created May 31, 2023 14:05

К сожалению, мы не сможем понять, что произошло, без HAR файла. Несколько предположений "вслепую" - дело может быть в браузерных расширениях. Это можно проверить, попробовав воспроизвести проблему ...
- 0 votes
Created May 31, 2023 13:49

The error you shared is almost always caused by the absence of the package I mentioned. Please provide the following:1. Your OS2. YouTrack version that you use3. Installation type (docker, zip, msi...
- 0 votes
Created May 30, 2023 11:02

Yes, please try restarting your YouTrack at first.
- 0 votes
Created May 29, 2023 11:53

Hello,Thank you for reaching out. Please install the fontconfig package on the machine where Youtrack runs (you can read more about this package here: https://launchpad.net/ubuntu/+source/fontconfi...
- 0 votes
Created May 29, 2023 11:47

Добрый день,Прошу прощения за недопонимание, вы все верно говорите, на доске цвет карточки можно настроить в зависимости от выбранного поля (в настройках доски на вкладке "Карточка"). Цвет меняется...
- 0 votes
Edited May 29, 2023 11:40

Здравствуйте,Нет, поле "Проект" системное, скрыть его нельзя. Связка между задачей и проектом - одна из основных в YouTrack, поэтому зачастую очень важно понимать, в каком проекте находится задача....
- 0 votes
Created May 26, 2023 10:01

Usually, the support team checks the logs in scope of a submitted support ticket. You can submit a ticket here if you have a question or a problem.
- 1 vote
Edited May 26, 2023 09:58

Hello, for Cloud instances, logs are available only for the support team. To check them, we usually ask you to share your instance name. I've updated the article accordingly. Hope it helps.
- 1 vote
Created May 25, 2023 17:03

Thank you for sharing your suggestions, I will pass them to our UX team to review. Here is a request to open the cloned issue by default: https://youtrack.jetbrains.com/issue/JT-75170/Open-a-cloned...
- 0 votes
Created May 24, 2023 17:13

Hello, Thank you for reaching out. I've checked the "create and load another copy of the issue" option - there seems to be a bug that doesn't copy the fields values. I've filed a bug report. Beside...
- 0 votes