YouTrack Support | JetBrains

Sergey Merzlov

Total activity 1039
Last activity March 17, 2025 15:46
Member since April 06, 2020 12:51
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Created November 22, 2024 13:43

Hello Mickeychen4728! Sure, feel free to submit new feature requests for our product team to review. However, please note that the workflow constructor is primarily designed for simpler use cases. ...
- 0 votes
Created November 22, 2024 12:08

Hi,I'm Sergey from the YouTrack team.I'm glad to hear that you found the conditional field settings, which also apply to helpdesk forms. Regarding subforms, those are currently not supported. I'd a...
- 0 votes
Created November 21, 2024 16:32

Official comment
Hi,Thank you for reaching out!To restrict users from making changes on the Gantt chart, you can link the Estimation and Start date fields to existing fields in the Gantt chart settings. This ensure...
- 0 votes
Created November 19, 2024 17:04

Hello,You can add a tag like ‘tagged’ when you explicitly tag an issue. After that, you can search for all issues that don’t have this tag using the -tagName query. This can be automated with a wor...
- 0 votes
Created October 11, 2024 14:14

Official comment
Hi,I'm Sergey from the YouTrack Team. With the recent redesign of the Dashboards page, the "New Issue" button was intentionally removed to better fit the page's purpose, as it wasn't directly relat...
- 0 votes
Created October 10, 2024 13:41

Hello,It's entirely up to how you configure your guard. If you want the rule to trigger only when the state changes, you can add an additional check like ctx.issue.isChanged('State'). You can find ...
- 0 votes
Created September 02, 2024 12:02

Official comment
Hi,I'm Sergey from the YouTrack team.Please follow the steps outlined in the related documentation: https://www.jetbrains.com/help/youtrack/server/upgrade-youtrack-zip.html#upgrade-non-zip-to-zip. ...
- 0 votes
Created August 30, 2024 13:40

Thanks for your response. The suggested approach is to create a workflow that automatically takes data from the user profile and populates it in the ticket fields.
- 0 votes
Created August 30, 2024 09:52

Official comment
Hi,I'm Sergey from the YouTrack team.We have a corresponding bug report in our public issue tracker: JT-79546 Banned users are shown in user-type fields when creating a new issue. Please feel free ...
- 0 votes
Created August 28, 2024 15:06

Hello Marco,So, when I made this Workflow, will the telephone number visible in every ticket (old an newly made) of this reporter?This depends on how you configure your workflow rule. In the exampl...
- 0 votes