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Sergey Merzlov
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1051
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April 11, 2025 15:23
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April 06, 2020 12:51
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Created
August 28, 2024 13:03
Official comment
Hi,Thank you for reaching out.To help you get started, I recommend checking out our public issue tracker https://youtrack.jetbrains.com/. You can see how large projects with thousands of issues are...
Community
General Questions
Organizing bigger projects..?
0 votes
Created
August 26, 2024 13:20
Official comment
Hi,I'm Sergey from the YouTrack team.Thank you for contacting us. I'm happy to help.I've created a corresponding bug report in our public tracker: JT-83889 Floats have no thousands separator. Pleas...
Community
General Questions
Thousand separator is gone since the new update
0 votes
Created
August 26, 2024 12:12
Official comment
Hi,I'm Sergey from the YouTrack team.There's currently no option to change the ticket reporter. We have a corresponding feature request in our public tracker: JT-77750. If interested, please feel f...
Community
General Questions
Change the reporter of a helpdesk ticket
0 votes
Created
August 23, 2024 12:18
Official comment
Hi Marco,Thank you for reaching out.We have a feature called Mailbox Integration, which helps you fetch emails from your mailbox and create corresponding issues and comments in YouTrack.If you set ...
Community
General Questions
Forward a email to youtrack to create a ticket on behalf of the original sender
0 votes
Created
August 22, 2024 12:04
Thanks for your response.The REST API query syntax is the same as the UI's. As the error suggests, you used invalid query syntax, so it doesn't work. Also, as mentioned in my initial response, usag...
Community
Knowledge base: Questions & Answers
Filtering issues by type, assignee, status
0 votes
Created
August 16, 2024 13:16
Official comment
Hello,I'm Sergey from the YouTrack team.here i cant use the query key to filter by desired optionsThe query parameter with issue search syntax works exclusively for the api/issues endpoint. Using i...
Community
Knowledge base: Questions & Answers
Filtering issues by type, assignee, status
0 votes
Created
August 16, 2024 11:51
Hi,I'm Sergey from the YouTrack team.In general, a widget is a card that you can add to a YouTrack Dashboard. Currently, we don't have any built-in widgets that display articles. There's a correspo...
Community
Knowledge base: Questions & Answers
Knowledge Base Articles Not Displaying in YouTrack Widget
0 votes
Created
August 16, 2024 11:25
Official comment
Hi,I'm Sergey from the YouTrack team.The view in question is for the logged-in Reporter-type users only. In your example, you are logged out, so you see the view for unauthenticated users (guest).Y...
Community
General Questions
Helpdesk view for clients - Just "My tickets" and "Knowledge base"
0 votes
Created
July 26, 2024 13:25
Official comment
Hi,I'm Sergey from the YouTrack team.I've already replied to your support ticket and am now posting it here just in case.As widgets are not hosted on the root path, please remove the leading slashe...
Community
YouTrack - General Discussions (JetForum)
Youtrack custom widget failing
0 votes
Created
July 24, 2024 11:15
Hi,I'm Sergey from the YouTrack team.In general, you can certainly set up extensive customizations and automations using the Workflow feature. To better assist you, could you provide more details a...
Community
Workflow: Questions & Answers
Configuration Management in Helpdesk?
0 votes
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