Alan
- Total activity 26
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Created Helpdesk: Remind reporters and close pending tickets automatically
This does not seems to work consistently - in fact very rarely ( Youtrack Cloud)I note there is console.trace statements - where can I see these results so I can try and see what is happening -
Created Ability to merge helpdesk tickets from different reporters or change reporter
Many users have multiple emals.They submit a report from one then a follow up from another.We should be able to merge these but can't as 1. you cant merge tickets from differnt reporters2. you can... -
Created HelpDesk: Email feed - can you remove html?
Hi,Many of my helpdesk requests come from a 3rd party I can't control and in an HTML format.The problem is when inside the ticket other CSS takes over and we get a mess with overflowed text and ... -
Edited Help Desk= Agent unable to mark spam
As project owner I can see an option to mark a help desk ticket as spam but the agent can not see it.What have I missed?The user is set up as an agent and also has roles of contributer,developer ... -
Created Help Desk - Incomming HTML email
Many of my incoming emails are from a third party service that sends and HTML formatted email.Youtrack has lots of complex workflows, has any tried to removed HTML markup from an incoming support e... -
Created I want to implement voting for new feature issues to a broad community
My question is really what is best practice here in terms of visibility. Should voters have to log in?What permission levels are appropriate?Should i workflow automate visibility based on Type e.g... -
Created Help Desk- Adding a CC
The Help Desck allows adding a cc to a ticket, but only gives a choice of people that have already sent a ticket (or general users ) is there a way to simply add a CC to a helpdesk ticket when it ... -
Created Help Desk - Email Submission - Using replty-to
Hi,I have set up the helpdesk with incoming channel from forwarded email fine.The issue is we have some third party support forms and for email deliverability they are sent as ‘noreply@origina... -
Created Adding 'Help Desk' to existing youtrack.cloud
Hi, I set up a youtrack cloud with the view to replacing Jira for issue management and that went well.Then I discovered that YouTrack can have HelpDesk projects too and thought it would be good to...