Knowledge base
YouTrack InCloud
Instance Administration
Subscription Management
- Do I need a JetBrains Account to use YouTrack InCloud?
- What was changed on May 14, 2020?
- I'm using a YouTrack InCloud trial subscription. How do I subscribe to a commercial plan?
- How can I pay for YouTrack InCloud?
- If I choose a monthly subscription, do I have to place an order every month?
- I have a monthly subscription. Can I switch to a yearly subscription?
YouTrack Standalone
Subscription management
- What’s included in the license?
- If I need several YouTrack installations, may I use the same license for all of them?
- What’s changing on August 1, 2020?
- I have an expired Standalone subscription. Can I renew it now for the discounted price?
- How can I add more users to my subscription?
- How can I renew my subscription and get updates and support again?
Managing Your Installation
- What hardware requirements does YouTrack have?
- How do I upgrade to a newer YouTrack build or version? Should I back up my database before upgrading?
- How to launch YouTrack without letting it open a browser window?
- Internet Explorer automatically changes the extension for JAR files to ZIP. What should I do?
- How do I restore my root password?
- How do I allow attaching files larger than 10Mb set by default?
Troubleshooting
- Why does the YouTrack service fail to start after upgrading to version 2019.3 or later?
- YouTrack hangs on start
- Why am I logged out of YouTrack?
- How do I change logging level for YouTrack?
- I have some problems with my Mailbox Integration. How can I enable detailed logging?
- I got the java.lang.OutOfMemoryError exception. What should I do?
YouTrack General FAQ
Working with Issues
- I'm trying to assign an issue to myself but YouTrack refuses to do so. What's wrong?
- Is there an easy way to create multiple issues with the same set of attributes and tags?
- How to delete issues permanently
- How do I search for issues that were created, updated, or resolved before a specific date?
- How do I order search results by anything other than "Updated"?
Importing Issues
User Accounts
- How do I let users register their own accounts in YouTrack?
- How do I invite users to register in YouTrack?
- How do I create user accounts in YouTrack?
- How do I delete users in YouTrack?
- Does YouTrack support LDAPS and how can I configure it?
- How can I associate my OpenID/LDAP/Google/Github account with my existing YouTrack account?