YouTrack Support | JetBrains
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How can we help?
How to change root account for InCloud instance
How to revert changes made with InCloud instances
InCloud instance confirmation wasn't received after registration
YouTrack Servers IP Range
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Do I need a JetBrains Account to use YouTrack InCloud?
What was changed on May 14, 2020?
I'm using a YouTrack InCloud trial subscription. How do I subscribe to a commercial plan?
How can I pay for YouTrack InCloud?
If I choose a monthly subscription, do I have to place an order every month?
I have a monthly subscription. Can I switch to a yearly subscription?
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What’s included in the license?
If I need several YouTrack installations, may I use the same license for all of them?
What’s changing on August 1, 2020?
I have an expired Standalone subscription. Can I renew it now for the discounted price?
How can I add more users to my subscription?
How can I renew my subscription and get updates and support again?
Managing Your Installation
What hardware requirements does YouTrack have?
How do I upgrade to a newer YouTrack build or version? Should I back up my database before upgrading?
How to launch YouTrack without letting it open a browser window?
Internet Explorer automatically changes the extension for JAR files to ZIP. What should I do?
How do I restore my root password?
How do I allow attaching files larger than 10Mb set by default?
Why does the YouTrack service fail to start after upgrading to version 2019.3 or later?
YouTrack hangs on start
Why am I logged out of YouTrack?
How do I change logging level for YouTrack?
I have some problems with my Mailbox Integration. How can I enable detailed logging?
I got the java.lang.OutOfMemoryError exception. What should I do?
YouTrack General FAQ
Working with Issues
I'm trying to assign an issue to myself but YouTrack refuses to do so. What's wrong?
Is there an easy way to create multiple issues with the same set of attributes and tags?
How to delete issues permanently
How do I search for issues that were created, updated, or resolved before a specific date?
How do I order search results by anything other than "Updated"?
Can I import issues from Jira to YouTrack?
Can I import issues from other issue tracking systems?
How do I let users register their own accounts in YouTrack?
How do I invite users to register in YouTrack?
How do I create user accounts in YouTrack?
How do I delete users in YouTrack?
Does YouTrack support LDAPS and how can I configure it?
How can I associate my OpenID/LDAP/Google/Github account with my existing YouTrack account?
How do I 'deactivate' user accounts so they are not counted against the license?
Are banned users counted against my license?
Projects and Project Access
What are the default access permissions for guest users?
How do I grant guest users permission to view my public projects?
How do I grant registered users the permission to create issues in a specific project?
How do I delete a user from my project's Team?
Project Team vs Project Assignees
Can I integrate YouTrack with Clockify?
Can I integrate YouTrack with TMetric?
Can I integrate YouTrack with Toggl?
Can I integrate YouTrack with TestRail?
Can I integrate YouTrack with TestLodge?
Can I integrate YouTrack with TestLink?
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YouTrack Standalone vs. YouTrack InCloud
Support and Feedback
When we ask you to provide additional details (logs, database, HAR etc).
Support Workflow and Response Time SLA
How We Handle External Requests in YouTrack
Following issues in our YouTrack installation
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