YouTrack Support | JetBrains
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How can we help?
How to change root account for InCloud instance
How to revert changes made with InCloud instances
InCloud instance confirmation wasn't received after registration
YouTrack Servers IP Range
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How do I switch from a free to a trial plan?
How to use a discount coupon?
How do I change my billing details, credit card and email?
How can I cancel my subscription?
Managing Your Installation
What hardware requirements does YouTrack have?
How do I upgrade to a newer YouTrack build or version? Should I back up my database before upgrading?
How to launch YouTrack without letting it open a browser window?
Internet Explorer automatically changes the extension for JAR files to ZIP. What should I do?
How do I restore my root password?
How do I allow attaching files larger than 10Mb set by default?
YouTrack hangs on start
Why are users periodically logged out of YouTrack?
How do I change logging level for YouTrack?
I have some problems with my Mailbox Integration. How can I enable detailed logging?
I got the java.lang.OutOfMemoryError exception. What should I do?
YouTrack General FAQ
Working with Issues
I'm trying to assign an issue to myself but YouTrack refuses to do so. What's wrong?
Is there an easy way to create multiple issues with the same set of attributes and tags?
How to delete issues permanently
How do I search for issues that were created, updated, or resolved before a specific date?
How do I order search results by anything other than "Updated"?
Can I import issues from Jira to YouTrack?
Can I import issues from other issue tracking systems?
How do I let users register their own accounts in YouTrack?
How do I invite users to register in YouTrack?
How do I create user accounts in YouTrack?
How do I delete users in YouTrack?
Does YouTrack support LDAPS and how can I configure it?
How can I associate my OpenID/LDAP/Google/Github account with my existing YouTrack account?
How do I 'deactivate' user accounts so they are not counted against the license?
Are banned users counted against my license?
Projects and Project Access
What are the default access permissions for guest users?
How do I grant guest users permission to view my public projects?
How do I grant registered users the permission to create issues in a specific project?
How do I delete a user from my project's Team?
Project Team vs Project Assignees
How can I integrate YouTrack with different version control systems?
Is it possible to integrate YouTrack with several TeamCity servers?
I have configured the TeamCity integration, but TeamCity doesn't convert issue IDs to links.
Support and Feedback
When we ask you to provide additional details (logs, database, HAR etc).
Support Workflow and Response SLAs
How We Handle External Requests in YouTrack
Following issues in our YouTrack installation
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