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Please note that we prioritize support for our commercial users. You can visit this page to find more details about our SLA policies.
JetBrains will verify your YouTrack license after ticket submission, so please use the email address associated with your subscription. This helps us assist you efficiently. Thank you.

You can find the build number under a question mark in the upper-right corner of any page in YouTrack

If you face a problem with data loss, upgrade, YouTrack failure, or performance degradation, please share full YouTrack logs. This will help us investigate the problem faster. You can upload the archive to https://uploads.youtrack.cloud and share the upload ID in the problem description.

For example, https://mycompany.youtrack.cloud. To find your YouTrack Cloud address, simply look for the URL in your browser's address bar when you're using YouTrack.

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