Authorization token has expired on 2017.2

A number of our users are receiving the Authentication Token has expired issue and cannot log in. What are the appropriate steps to fix their accounts? 

 

Error upon log in:

Your authorization token has expired or is invalid. Re-enter your login credentials to refresh the token. If you are still unable to log in, please contact your administrator.

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Official comment

Spetersen, could you please let me know the name of your InCloud instance?

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"CRI" is I believe what you're looking for.

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Any update? Most of our client users cannot access the system.

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Hello! Thanks for filing an issue in our tracker, let's continue our investigation there. In general when you have an urgent issue, please write us to youtrack-incloud-support@jetbrains.com or submit a support request, we usually answer within a couple of hours.

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