You have no license for the service. You have no license for YouTrack

I`m totally unable to create a new valid user for youtrack.

I`ve got free license for youtrack and upsource, which means up to 10 users each.

For now i`ve got total of 8 users (actually, 7; 8th is non-working with aforementioned error)

I`ve read all through

https://blog.jetbrains.com/hub/2015/09/25/how-to-solve-the-problem-with-exceeding-license-limits-for-youtrack-and-upsource-after-connecting-to-hub/

https://hub-support.jetbrains.com/hc/en-us/community/posts/115000116044-You-have-no-license-for-the-service-You-have-no-license-for-YouTrack-after-switching-to-external-Hub

and

https://upsource-support.jetbrains.com/hc/en-us/articles/206545809-What-to-do-if-your-license-limit-is-exceeded-after-switching-YouTrack-and-Upsource-to-use-the-same-Hub

 

My brain almost exploded now.

I`ve revoked excessive groups and roles from anywhere I can, but it still not working.

 

And, what pisses me off the most - is that I`m unable to see what actual record consumes a license: it just says that I'm out of license, but do not describes why, so I've got no instrument to debug issue. 

Complete disaster(

P.S. 

Under hub/licenses I still have 6 of 10 available for youtrack and 7 of 10 available for upsource.

1 comment
Comment actions Permalink
Official comment

 Please record a HAR file on the creation of the user https://youtrack-support.jetbrains.com/hc/en-us/articles/206546369-When-we-ask-you-to-provide-additional-details-logs-database-HAR-etc- .

I'd recommend to attach it privately to the support request (top right corner).

Please sign in to leave a comment.