Recently we had run into an issue with our standalone YouTrack instance. YT is configured as a Help Desk, using the guide from the official documentation and everything works great. Emails are picked up and registered by the bug tracker. However if email has an attachment, greater than 7Mb in size, mail fetching hangs indefinitely. Removing offending email from the inbox temporally solves an issue, until the next message with such attachments is received.
What I have tried so far (sadly without much success):
- Setting up maximum attachment size up to 200 Mb;
- Restarting YT instance;
- Removing and setting up mailbox and mail rules in the YT mail integration page.
Sadly, YT logs does not contain useful info as well. There are no relevant records in the errors.log, and mailbox.log has only this line:
13 окт 2017 15:26:04,582 INFO [MailRuleImpl ] [tzJobProcessor3] [init] [Accepted] Fetched message [id: 1D50573E77B1744D99256DC82C16D6D23DECDAB7@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xx].