Usernames changed after upgrade

I have upgrade You track from 6.5 to 7.X to 2017.3. The usernames have been change to have an underscore and letters after them. eg carolrobertson has become carolrobertson_wU2q.

When I try to create a time tracker report. Not all the names are in the Work Author list and the ones that are have the underscore after the name. This then does not match to any of the existing issues, so the report doesn't pick any issues up.

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Could you please try to open Administration > Hub integration , then make "Sync"action, and let me know, if it helps.

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Hi, I have run that and more of the users are now on the list. However they all have an underscore and 4 characters. So when I select one it can not find any issues as the issues are under carolrobertson  and not carolrobertson_wU2q.  When I look at the users details, it sauy carolrobertson, so not sure where the CarolRobertson_wu2q is coming from. She example below. thanks

 

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Could you please also run "Diagnostics" on the Hub integration page and apply quick fixes, if possible?

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