Im trying to integrate our Nagios alert mail system with YouTrack.
Nagios send an email when some check fails and always have the same "subject", we are currently using something like:
SERVER NAME / CHECK NAME / STATUS
"Client A - Load average too high - CRITICAL"
And as message body, the entire result of the check.
With this subject, YouTrack create a new issue with this as "summary" into "Nagios" project, someone check the alert and mark it as "viewed" or anything else.
So, i want to make a workflow with the ability to reopen this issue if its currently closed or change the Priority to next level (from normal to mayor, etc...) if still open. (assuming that the "unique" key for "Nagios" project is "Summary")
There are any way to create something like that?
Incoming issue from Nagios email account to Nagios Proyect
If "summary" exist and its open > increase priority and create a comment with email body
If "summary" exist and its close > reopen and create a comment with email body
else > create new issue
Im try to find something like that without success.
Thanks in advance!
* Merry Christmas and Happy New Year * :)