Issue access link

Hi everyone,

Is it possible to give somebody an access link (with one-time token) to single issue? Or give customers the ability to submit issues (and provide them with this link on submit), but without the need to login?

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Hello, Michal

No, such functionality with one-time token does not supported.
Without need to login you can only use guest account.
Also without registration, you customers could submit issue via "mailbox integration".

Regards,

Mikhail

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Unfortunately, I don't want all "guests" to see other guests' tickets, so I'm currently considering making a small web application for submitting issues on behalf of an anonymous user and fetching this issue's details through REST api based on a url parameter / token. Anyway, thanks for your quick response!

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Yes it's good solution - make your web application based on REST API.

Regards,

Mikhail

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