I want to migrate to YouTrack, after having used Mantis in a hosted server.
First of all, I'm not really used to Python... actually, I've never used it, except indirectly.
Following the not-so-clear instruction, I've realized that:
- I must have remote access to the MySql server: done
- I must find and install some "Python library mySQLdb" (I've eventually managed to find it and even to follow the additional instruction to build the setup.py file).
From this point, when I've found out that the mySQLdb library was supposed to run on the MySQL database (or not?) I've realized that I had only wasted my time and installed stuff (Python) I don't need on my computer.
Since this is a shared hosting, I don't have direct access to the server, therefore I can't install or run Python scripts.
Why importing data should be such a cumbersone operation?
I'm not talking just about Mantis itself. Almost all of them provides some sort of webservice (Mantis has at least SOAP service): wouldn't be way easier from JetBrains to add an import feature, that fetches this data?
...Or, since usually this is a one-time operation, they could just write a stand-alone add-on that does the job.
What surprise me more is that Jetbrains products are intuitives and user-friendly, as much as the importing process is cumbersome and "user-enemy": it's a paradox.
Anyway, back on topic, could someone shed a light to a poort stupid guy that maybe has got too used to wizards forms?
P.S.: sorry for my English...