Customizing the "New Issue" screen + dealing with time tracking
I'm reviewing YouTrack's abilities and have a couple of questions.
Q1.
Let's say our company has deployed a software installation for a particular customer.
We want the customer to be able to login into YouTrack and create issues.
I don't want the customer to be able to set- or even see for example: assignee, fix version, next build etc.
I want to dumb down his options so that he can only set if the bug is critical, add descriptions, screenshots etc.
I still want a developer to have all these options, but not the customer?
Can YouTrack be customized in this way?
Q2.
Can I brand the YouTrack installation with our logo etc.?
Q3.
How can YouTrack help us report time worked on specific issues?
Multiple people may work on a single issue at different times and we need to store a record of that so that we can bill the customer for support time.
Best regards
Johan Lund
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Hello Johan,
Thank you for your interest in YouTrack.
Please find the answers below.
A1.
You can declare a 'sensitive' field as private and do not grant an external user permissions to read or update issue private fields in a specific project.
A2.
You can replace YouTrack logo on login screen with the one of your own. Please be aware that this is not possible in a free version of YouTrack.
A3.
Comprehensive time tracking will be implemented in YouTrack 4.0. Follow http://youtrack.jetbrains.net/issue/JT-1138 to stay updated.
Meanwhile, you can leverage a field of integer type to keep track of time spent while working on an issue.
Best regards,
Alexander Volfman
A1. Ok this seems to work but I still have a problem.
I want to hide the "Assign to" "Link" etc. menus for customers using the system.
These seem to come back whenever I toggle the permissons for "Update Issue" and "Comment".
That turning on the ability to make a comment also turns on the menu that allows you to reassing the issue doesn't make any sense to me.
Am I missing some permission somewhere or is this a bug?
What's the ETA on YouTrack 4?
Are there EAP versions for YouTrack 4 yet?
Can I have some feedback on this please...
Hello and sorry for delay.
Here is the request: http://youtrack.jetbrains.net/issue/JT-6492
You can vote for it.
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Best regards,
Kapusta Mikhail
QA Engineer
JetBrains, Inc
http://www.jetbrains.com
"Develop with pleasure!"
We are going to release EAP YouTrack 4 after about three months.