hi got a question to our workflow ( is there anything wrong ? ):
1.) customer sends email to email@example.com
2.) a new issue is created in our general project called "support"
3.) customer get's notification mail
3.) we view the issue and change the project to best matching one ( at moment for example customername-typo3 ), ( support project is just a temporary pipeline to fetch and order )
3.) the customer get's a mail that means something like "your issue was assigned to project customername-typo3"
but if the customer now replies to any new mail ( it doesn't matter if its a comment mail from inside YT or the change status mail ) YT generates a new issue.
is there any wrong configuration in our YT or is it just impossible to add comments by mail after change issue's project.
thx for your help
ps.: we cant create mailboxes per project... maybe a wildcard filter in mailboxsettings "Project: *"