Import to YouTrack from and inactive (trial) domain to and active (subscribed) domain

We trialed YouTrack under the oxinfolabs.com domain(oxinfolabs.myjetbrains.com) and let it go inactive. Upon revisiting the application of YouTrack we subscribed under the oxil.co.uk domain (oxil.myjetbrains.com).

We would like to transfer (import) the issues from the trial domain to the subscription domain. We no longer seem to have any access to the trial domain - none of our email addresses for the lost password wizard work so we can't extend the trial ourselves.

May we have the trial activated for a bit to make the import possible?
4 comments
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Hi Lucien,

Thank you for pointing this issue. You should be able to access the setup page of your trial instance in all cases. We'll investigate it.

We can move your database from an old insance to new one. But, please note, that all existing data on oxil.myjetbrains.com will be replaced.
Is it suitable for you?

Thank you.
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Yes please would you please move the database from oxinfolabs to oxil
asap.  We understand that any existing data on oxil will be replaced.

Thank you


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Lucien Taylor MBA BSc(Hons) MBCS CITP *
Managing Director


Oxford Information Labs Limited
The Magdalen Centre
Oxford OX4 4GA
t: 01865 784294
d: 01865 582150
m: 07799 766676

www.oxil.co.uk <http://www.oxil.co.uk>

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Hi Lucien,

Your database was moved to oxil instance. Please check it and back to us with results.

Thank you.
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Hi we are getting a 503 on http://oxil.myjetbrains.com/youtrack/

Can you please help?


--



Lucien Taylor MBA BSc(Hons) MBCS CITP *
Managing Director


Oxford Information Labs Limited
The Magdalen Centre
Oxford OX4 4GA
t: 01865 784294
d: 01865 582150
m: 07799 766676

www.oxil.co.uk <http://www.oxil.co.uk>

Legally privileged/Confidential Information may be contained in this
message. If you are not the addressee(s) legally indicated in this message
(or responsible for delivery of the message to such person) you may not
copy or deliver this message to anyone. In such case, you should destroy
this message, and notify us immediately. If you or your employer does not
consent to Internet e-mail messages of this kind, please advise us
immediately. Opinions, conclusions and other information expressed in this
message are not given or endorsed by my firm or employer unless otherwise
indicated by an authorised representative independent of this message.
Please note that we do not accept any responsibility for viruses and we
advise you to scan attachments.

Registered office: 37 Market Square, Witney, Oxfordshire OX28 6RE.
Registered in England and Wales No. 4520925. VAT No. 799526263.
0

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