This post is to guest user, who asked about problems with mailbox integration. Sadly, original thread was removed because of issue on our forum, so I've duplicate question and my last answer here.
Hello, I got a major issue with my youtrack installation.
The mailbox integration keeps creating new issues with old mails.
It started after receiving an out of office reply (I didn't setup the option to discard this), I then adjusted settings in hope it will fix the issue.
Issue not being fixed, I deleted and recreated the whole mailbox integration settings (which obviously would recreate the issues).
Also, despite I have a single filter setup associated with a project, issues keep being created in another project (I had two filters at some point in time).
Any idea how I can investigate what is wrong with my settings or if there is something left which doesn't show on the "mailbox integration" admin screen?
If possible, can someone describe what is the underlying logic to identify if a mail has already been processed?
Is there any way to match the pattern to the email subject? There is rarely any consistency in the automatic reply body, but the subject usually contains "Automatic reply:" which is easier to filter on.
I couldn't restore the full thread with answers, so the original and the last questions are here.
Reply to last question:
We have a task for that http://youtrack.jetbrains.com/issue/JT-19841
, please leave comments and votes.
Currently, this option is not implemented.