Workflow editor - can't login

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Zsajaia
Created
Hi All,

I'm using incloud instance of youtrack and can't download workflow. Trying to connect using admin account, and get an error "Connection error: Can't login user. Forbidden".

Seems to be a simple problem and there should be a setting perhaps that allows such a connection, but I failed to find anything either in the documentation or on the administration page.

Can anyone advise what should be done to fix the problem?
Thanks,
Zurab

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Dmitry Krasilschikov
Created
Please check that the connection URL has the following format: http://instance_name.myjetbrains.com/youtrack
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Zsajaia
Created
Dmitry, thanks for your response. That is exactly how I've put the url. If I change the address to make some mistake, I get 'Not found' error instead, so it shouldn't be that...
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Alexander Volfman
Created
Zurab,
Could you please specify which YouTrack and Workflow Editor versions do you use?

Regards,
  Alexander
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Zsajaia
Created
Alexander,
I'm using incloud instance version 4.2.4 (6052) and latest workflow editor 5.0 from July 25 build (Can't see the build no properly as the text on my screen is over the background logo :$)
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Alexander Volfman
Created
Zurab,
We'll investigate the situation. Meanwhile, could you please let us know if there's any proxy used in your network to access the Internet?
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Zsajaia
Created
Alexander,

Yes, there is a corporate infrastructure between me and the internet ... will have to try from home or some coffee shop outside to connect, but just tried to login using a connection shared from a cell phone and got the same, forbidden status ...
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Alexander Volfman
Created
Zurab,
Did your attempts succeeded?
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Zsajaia
Created
Alexander,

I'm sorry for delayed response, I did check from a home computer that connects to internet directly (in fact, I was in another country altogether :)) but got the same error... Should I contact the support directly so that we check if there is wrong with my instance?
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Alexander Volfman
Created
Zurab,
That all sound strange. In order to investigate the situation, your instace name is required. You can either provide it here or email us at youtrack-incloud-support@jetbrains.com.
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Dmitry Krasilschikov
Created
Ensure that 'admin' account has 'project admin' permissions. Try to log in by the 'root'.
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Zsajaia
Created
Dmitry, I've been trying to log in as a root all along.

I've sent an email with the instance name.
Thanks,
Zurab
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