I always held jetbrains in high regards for innovative products at reasonable prices. This has changed now that I feel deceived by the pricing change for YouTrack InCloud. In case you don't know, previously the pricing scheme consisted of packages with a certain number of users and reporters, e.g. in our case 15 users and 150 reporters. We recently reached our limit of reporters and wanted to upgrade to the next higher plan. We did so, but we were not told that there is no distinction any more between users and reporters in the new pricing scheme and the next suitable package would be now for 500 users and a factor ten more expensive.
Since we were not informed at all about this change and even after explicitly asking why there are problems with signing up into our YouTrack instance, we did not get proper answers. We are certain that the contract of purchase is invalid since it was based on deceit. We are looking into freeware solutions now. We were in the process of evaluating TeamCity at the moment but we will cancel that since we cannot exclude to be tricked there as well.