One user gets exception when creating new issues Follow

Hello Chris,

We've already have this in our YouTrack. It's very seldom reproduced problem. Am I correct it's on WinOS?
When was it started and were there any changes on your instance that may cause such behavior?

Thank you.

It is NOT on WinOS. The Youtrack WAR is deployed to Tomcat running on Ubuntu Linux running the latest JDK(1.7.0_45).

It started about a week ago when the particular user entered a new issue and received this exception. Since then, they haven't been able to create any new issues. I even deleted the issue that they created when the problem first started. Still though, all other users work fine.

Chris,

Thank you for details.
Is it possible for you to provide us with full log files: youtrack.log and errors.log ?

Thank you.

Here are both logs


youtrack.log (2.4MB)
errors.log (75KB)

Chris,

Thank you.
May I ask you to provide us with the database? We'd like to debug (and hopefully fix) the issue locally. You can upload the data to our ftp. Other users have permission to write only, ftp is secure.

Thank you.

I uploaded it. It's a backup called YouTrack_5.0.5_2013-12-03-23-00-00.tar.gz.

The user with the problem is harlann

Chris,

May I kindly ask you to upload the database once again? Seems it's a zero-size currently.

Thank you.

I re-uploaded the same file.

Have you been able to get the file?