Mailbox Integration Filter problems
Hi all,
I have two projects that share a single mailbox to receive reports from non-users via e-mail.
I setup the mailbox, created two rules for each project, and I've tried different combinations of filter settings, but had no luck at all.
I wanted to have the subject be "Project1: some text for new bug" and filter on ^Project1:, but this does not work.
I tried to move the text from the subject to the body of the mail, also without an luck.
The issue is always created in the first rule entries Project, and also receives an Id from the (wrong) project.
Can anyone help me on this?
Anyone got this running?
Thanks
Andreas
I have two projects that share a single mailbox to receive reports from non-users via e-mail.
I setup the mailbox, created two rules for each project, and I've tried different combinations of filter settings, but had no luck at all.
I wanted to have the subject be "Project1: some text for new bug" and filter on ^Project1:, but this does not work.
I tried to move the text from the subject to the body of the mail, also without an luck.
The issue is always created in the first rule entries Project, and also receives an Id from the (wrong) project.
Can anyone help me on this?
Anyone got this running?
Thanks
Andreas
Please sign in to leave a comment.
Sorry for a short delay!
I'd suggest you to create different folders/labels(for Gmail), set up integration to use IMAP and configure integration for each project to fetch particular folder in your mailbox.
For example, project1 should fetch folder Inbox in your mailbox, project2 should fetch folder SecretProject in your mailbox.
Fetching can be configured under Administration> Mailbox integration> Rule> Filter tab.
Thank you.
fetching Mail from Folders is a good idea, but I cannot use it, because my mail provider does not provide rules to sort mails to different folders.
I have to fetch the mails from the Inbox and have to filter by anything in subject or in e-mail body.
But this does not seem to work even if YouTrack does offer the capabilities to do so.
What can I do?
Regards
Andreas
NTT-SolutionWare GmbH
Andreas Kroll
Am Hang 1G
40822 Mettmann
Germany
Tel: +49 (2104) 175 7590
Fax: +49 (2104) 175 7591
Mobil: +49 (151) 5288 2476
Sitz der Gesellschaft: Mettmann Bank / BLZ / Konto: VR-Bank Mainz / 550 604 17 / 68470
Handelsregisternummer: HRB 21698 IBAN: DE47 5506 0417 0000 0684 70
Amtsgericht: Wuppertal BIC: GENODE51MZ2
Geschäftsführer: Andreas Kroll Kontoinhaber:NTT-SolutionWare GmbH
Thanks for details. Completely agree with you.
We already have this issue reported.
Please, watch for updates.
Thank you.
We did this by using one (g-)mailbox with multiple e-mail aliases.
For example: mailbox youtrack@company.com has the aliases: project1@company.com, project2@company.com, ...
In Youtrack we added a rule for each alias that filters by the receiver.
Regards
Youri