The new image handling in 6 is great, having no Java applet to make your life miserable, but alas, it doesn't work on the mac. I capture a screenshot to the clipboard, then I can't add it to the ticket. It does nothing when I try to paste to the popup window. The image is for sure there because I open Preview and it makes a new image from it.
So I end up having to make a file and then basically attach it, which is no better than where we were 10 years ago?