Upgrade to youtrack 7 error - Win32 Error: Access is denied.
Hi,
I tried to upgrade my youtrack,
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The MSI installer successfully upgraded the installation to the new version, but the Configuration Wizard fails to open or reports an error. The YouTrack service fails to start. |
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The service.log showed the following error:
[2016-12-12 15:28:48,957] console [Info] JetBrains YouTrack 7.0: Failed to register mof file(s).
[2016-12-12 15:28:48,957] console [Info] JetBrains YouTrack 7.0:
[2016-12-12 15:28:48,957] console [Info] JetBrains YouTrack 7.0: Only the administrator group members can use WMIC.EXE.
[2016-12-12 15:28:48,957] console [Info] JetBrains YouTrack 7.0:
[2016-12-12 15:28:48,957] console [Info] JetBrains YouTrack 7.0: Reason:Win32 Error: Access is denied.
[2016-12-12 15:28:48,957] console [Info] JetBrains YouTrack 7.0:
What to do?
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Hello!
Please send us the logs folder. By default, YouTrack stores its logs in
%programdata%\JetBrains\YouTrack\logs. Most commonly it's C:\ProgramData\JetBrains\YouTrack\logs. If defaults were changed (Advanced settings area in Configuration wizard) during installation process, then log files can be found in the directory you've set.In case you forgot the path to logs directory, then please refer to logs-dir parameter in
%programdata%\JetBrains\YouTrack\conf\internal\bundle.propertiesand check the path.Also please send us the configuration files (/conf folder), please find it at `
%programdata%\JetBrains\YouTrack\conf` .You can send it all to youtrack-feedback@jetbrains.com Thank you!