Suggested Soultion

I wanted to get some suggestions from folks about the different software soultions that they are using.  I like what I've seen so far from YouTrack and will be trying to incorperate that as part of our overall soultion.  With the JIRA plugin though, I'm curious how folks are using JIRA and YouTrack together and what problems that solves.  Also, I noticed a TeamCity plugin.. would be interested in getting feedback from that perspective also.  Basically the things I"m most interested in are:

1.  The system needs to track issues, features bugs etc (YouTrack does this).

2.  The system needs to allow for our customers to go to a website and see the status of an issue, maybe get notified when it's fixed and what version it's fixed in.  Allows them to add further feedback etc.  (I'm guessing this is JIRA)?

3.  Project tracking for new products or projects that are being developed (Team City/JIRA?).

4.  Executive view so that executives at a glance can see the progress of the product/project (Team City/JIRA?).

Any feedback is greatly appreciated.  Thanks

Thomas

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1 comment

Hi Thomas,

First of all, you should be aware that JIRA plug-in is only used to import issues, users, user groups and permissions from JIRA. It is not designed to export issues from YouTrack to JIRA. You can regularly update YouTrack database by fetching new and updated issues from JIRA but there's no way to update your JIRA installation with changes that occur in YouTrack.

Speaking of the TeamCity plug-in, it is used to bind TeamCity commits to YouTrack issues and integrate YouTrack with version control systems supported by TeamCity.

So the question is: is YouTrack capable of meeting your requirements? Let's see:


1. The system needs to track issues, features bugs etc (YouTrack does this).

Exactly.

2. The system needs to allow for our customers to go to a website and see the status of an issue, maybe get notified when it's fixed and what version it's fixed in.  Allows them to add further feedback etc.  (I'm guessing this is JIRA)?

If a customer is the reporter of an issue, then you can control whether he/she should receive e-mail or jabber notifications on different events. Particularly, any user can choose to receive notifications when an issue reported by him/her is created, updated, resolved, commented, or voted for. Note that changing the "fix for" issue attribute to a certain version counts for issue update as well, and the reporter can receive notifications on these changes, as well on changes of any other issue attributes.

That all can all be configured under user profile > Filters and notifications.

3.  Project tracking for new products or projects that are being developed (Team City/JIRA?).

Please clarify this one. Of course, YouTrack lets you track both publicly released and unreleased projects. Whether a certain user can see the progress of a specific project depends on his/her permissions.

4.  Executive view so that executives at a glance can see the progress of the product/project (Team City/JIRA?).

Well, YouTrack doesn't provide JIRA-like report layouts out of the box. It's a work in progress due to be implemented in next versions, along with time tracking.

At this time, YouTrack provides two-axis matrix reports. For example, to get an overview of the progress of issues planned for a particular version, you can execute the corresponding search query (such as this), then click Create matrix report just below the search box, and bind any attributes to two axes (for example, State and Subsystem). That gives you an idea of how many issues planned for a particular version have been resolved, and how issues are distributed among project subsystems.
This is not quite as powerful as JIRA reports, but again, it's a work in progress.
In addition, you can use YouTrack's REST API to fine-tune reporting layouts.

Please ask further questions to clarify if your requirements can be currently met.

Regards,
Jura
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