My team is evaulating YouTrack 2.1 and is strongly interested in purchasing a license, but right now we're experiencing a fairly major show-stopper. One of the team members who works out of a different office can only access the YouTrack server through a Windows RDP server at the main site. He is mostly unable to log in. It seems like if I delete his account and create a new one for him with a default password, he can log in the first time. But after he changes his password, he can't log in again. Every time he tries, it just redirects him back to the login page (without even any kind of message indicating a failure...very poor form there). Clicking the password reset link has the exact same effect. I've also noticed that the "Remember me" check box on the login page doesn't seem to work. I make sure it's checked every time I log in, but I still have to log in again every morning.
The team member who is unable to log in has tried both Internet Explorer and Firefox, and they both exhibit the problem. He has cleared his cookies and set both browsers to the weakest security settings without any success.
In general, I really like YouTrack, but there's no way we can justify buying a license if one of our team members can't even log in. Is this a known issue, and is there a work-around?